You may have heard stories about fraudulent calls from scammers claiming to be bank officers, police, or Department of Special Investigation (DSI) officials. Common tricks include the following:
An offer to help you because your identity has been stolen and used to apply for a credit card with an outstanding balance, or offering to help you get off a Bank of Thailand black list.
Notification that you are a suspect in a criminal case whereby you need to disclose your personal information to prove your innocence.
* If you fall into the trap and disclose your personal information to a scammer, they will abuse your information as follows:
They will use your information to apply for Internet banking and add their account as a third-party account.
They will call you to ask for a one-time password (OTP) to activate the third-party account, claiming that the OTP is a code to delete your information from the criminal database, or those of the National Credit Bureau or the Bank of Thailand.
After adding the third-party account, they will transfer money from your account to theirs. How to protect yourself from the scam?
Don't fall prey to any schemes seeking your personal or financial information, be it through a phone call, e-mail, or website. If in doubt, you should directly contact the authority or bank claimed by the scammers.
SCB Policy and Measure
SCB will never contact clients for disclosure of personal or financial information, such as ATM card or account numbers, or confidential information such as ATM PIN or SCB Easy Net user name and password. If you receive a suspicious phone call, e-mail, or SMS, please contact SCB immediately at the SCB Call Center 02-777-7777.
1. An e-mail saying that SCB servers are damaged and all customer information has been lost, and instructing you to provide personal information if you wish to continue using the Bank's services.
2. An e-mail saying that SCB Easy Net will update its database and instructing you to provide your user name and password on a hoax Web site as per the link attached to the e-mail. Beware that such hoax Web sites look very similar to the authentic one.
3. An e-mail informing you that you won a prize from SCB and instructing you to click the link attached to the e-mail to enter a Web page where you can provide your personal information in order to claim the prize. Beware that such hoax Web sites look identical to the authentic one.
1. SCB will never ask customers to disclose confidential information, such as user name and password, via e-mail, SMS, phone, or an unsecured web site. If at any time you receive a suspicious message or instruction, please immediately contact SCB.
2. SCB's database security protection is stable and we have secure backup to prevent information loss.
3. SCB is working with companies expert in phishing detection to update and coordinate with the Ministry of Information and Communication Technology for further suppression.
1. When you need to conduct online banking or use an online banking service, use your own link in your Internet “Favorites”, or type the site's URL into your browser window. Avoid entering a Web site to conduct a financial transaction via a link attached to an e-mail.
2. Never provide your personal information on any Web page as linked by any e-mail.
3. You can check Web site security at the URL. It should begin with https and the lock icon on the bottom right should be shown locked*
*Remark : Security key position that show on web page, up to your Internet browser and browser version
4. One Time Password (OTP) is additional bank security policy for protect fraud from transfer money to 3rd party. When you would like to transfer money to 3rd party, first step you must add 3rd party account and this account is completely
added and activated by insert correct One Time Password (OTP) that sent to your mobile phone via SMS. Bank get your
mobile phone since your open bank account and if you would like to change mobile number you must issue change request from at branch.
This Trojan is a malicious program created to steal sensitive financial information, such as account numbers and passwords used for Internet banking. The program mostly comes in the disguised form of a normal application for downloading. Please avoid to download software from unknown or no-name website and open attached file from unknown sender (Now virus and trojan is able to attached with normal or usual file such as Microsoft Word (file .doc), Microsoft Excel (file .xls) Adode Acrobat (file .pdf)
- Siam Commercial Bank never requires you to reveal any personal or account information via email. Please do not reply to any email message requesting your password or PIN.
- Your SCB Easy Net login name and password are private and confidential information.
- For your protection on online transaction, please check your account balance and change password regularly.
- To access our Internet Banking or online services, please type www.scbeasy.com or m.scbeasy.com or www.scb.co.th into your web browser’s address bar. Avoid clicking on link contained in email messages, as they may not be trustworthy.
- If you find any suspicious transaction or require any further information, please contact the SCB Easy Call Center at 02-777-7777 or https://csc.scb.co.th
- Avoid accessing SCB Easy Net from someone else's computer or a public computer, e.g. in an Internet cafe.
- Please occasionally update your anti-virus program and avoid to open or record SMS, MMS or unknown software.
- Use bluetooth connection only when needed to prevent virus infection.
- Change your Bluetooth mode to 'hidden' once your mobile phone and new device are paired. To see an example of >Connectivity > Bluetooth > and select "Hidden".
Easy Net is the on-line banking service provided to customers on the Internet. SCB has employed best practices in security technologies to protect our customer. Key features in our security protection include :
Firewall System
Multiple layers of security devices are used to prevent unauthorized Internet users from accessing bank's data. These security devices, including Firewall and Intrusion Prevention System, are deployed to ensure that customer's financial information are well protected.
Virus Scan
SCB has installed an anti-virus program on all PCs and servers used for providing banking services to the customer. Virus information is constantly updated, and all bank's computers are scanned for virus on a regular basis.
Secure Socket Layer (SSL 256-bit)
SCB Easy Net features world standard SSL with 256-bit AES encryption certified by Entrust, a world leader in Internet security solutions. The SSL protocol helps safeguard your information during the transmission over the Internet.
Data Encryption
Data encryption is used to protect the privacy of Customer's information before it is stored in our database to safeguard the information from hackers.
Anti-Phishing
A strong site-identification standard embedded in the EV SSL Certificate installed on SCB EasyNet will enable the customer to spotted Phishing website easily on their web browser screen.
Cookies
When you visit some web sites, their web server will send a cookie, a small text file, to your computer via your web browser, which can remember your specific information for future reference. When you revisit those web sites, the web server will read the cookies and then recognize your identity.
However, SCB avoids using cookies as the bank is well aware of personal information protection concerns. Should there be any necessity, the bank would carefully consider the installation, with priority given to customer information security and privacy.
Auto Log Off
You should log off every time you finish your transactions on SCB Easy Net. In case you forget, the system will automatically log off in due course for your security.
One Time Password (OTP)
One Time Password (OTP) is additional bank security policy for protect fraud from transfer money to 3rd party. When you would like to transfer money to 3rd party, first step you must add 3rd party account and this account is completely
added and activated by insert correct One Time Password (OTP) that sent to your mobile phone via SMS. Bank get your
mobile phone since your open bank account and if you would like to change mobile number you must issue change request from at branch.
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Firewall System
Virus Scan
Secure Socket Layer (SSL 256-bit)
Data Encryption
Anti-Phishing
Cookies
Auto Log Off
One Time Password (OTP)
